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Connect to & import orders from Shopify

Written by Dan Coleman

Updated at October 15th, 2026

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In This Article

Before We Begin Connect Postsale to Shopify Procedure: Settings > Store Settings 1 - Install Postsale from the Shopify App Store 2 - Complete the Setup in Postsale Good To Know

Handle your Shopify post-purchase tasks, such as shipping, customer communication, and order management, with Postsale's direct Shopify-certified integration. 

Real-World Example

We have a Shopify storefront and would like to connect Postsale so that we can import our orders and manage our shipping and post-purchase tasks. We would like to import orders that have already been placed and have any newly placed orders automatically import into Postsale.

You can do that! In addition, when you create a shipping label in Postsale, the shipment information is sent back to Shopify, and the order status is automatically updated.

This article will walk you through connecting your Shopify store to Postsale.

Before We Begin

  • Connecting Postsale to Shopify requires installing the Postsale app from the Shopify App Store. You'll be guided through the process in the following sections of this article.
  • When you connect Postsale to Shopify, your Postsale subscription billing moves to Shopify. See Switch to Shopify Billing below for details.

Connect Postsale to Shopify

Procedure: Settings > Store Settings

  1.  Go to Settings.

    The Postsale Settings icon is shown.
     
  2. Select Store Settings.

    Store Settings is selected in the list of settings.
  1. Select Shopify.

    The Shopify store tile is shown.

    The Shopify setup screen will open, and you will be prompted to install the Postsale app from the Shopify App Store.
     

1 - Install Postsale from the Shopify App Store

First, install the Postsale app from the Shopify App Store.

  1. Click the View on the Shopify App Store button.

    The View on the Shopify App Store button is highlighted.

    A new browser tab opens and takes you to the Postsale app page. Log in to your Shopify account if needed.
     
  2. Click Install.

    The Install button is highlighted on the Shopify App Store page.
    A new browser tab opens with the Postsale connector Install app pop-up.
     
  3. Review the information, then click Install.

    The Install button is highlighted in the Install app pop-up.

    The Postsale connector is installed, and you are automatically routed back to Postsale to complete the rest of your Shopify store setup.
 
 

2 - Complete the Setup in Postsale

After the Postsale app is installed, connected, and you are returned to Postsale:

  1. (Optional) Import recent orders into Postsale, in addition to any newly placed orders, by selecting the Import Existing Orders option and choosing how many days of order history to import. Then, click Next.

    Import Existing Orders is checked and the days list is open, numbered 1 and 2, under Order History.
     
  2. Confirm that you want Postsale to perform the following actions automatically. Then, click Next.
  • When an order is first imported
    • Set the order's status to [select the status from the drop-down menu]
      • Enable this option to specify what the local status of the order should be set to when orders are imported for the first time. With this option disabled, the order's local status will be blank when imported.
  • When a shipment is processed
    • Set the order's status to 'Shipped'
    • Upload the shipment information to Shopify
  • When a shipment is voided
    • Set the order's status to 'Voided'

The Automation options are shown. They are all enabled.

  1. Enter the store name in the Store Name field.
    • The store name you enter will be considered the Order Source in Postsale.
    • The store name will be displayed in the Source column on the Orders Grid.
    • Use the store name as the Order Source when creating Advanced Searches for orders associated with this store.

A store name has been entered into the Store Name field. 

  1. (Optional) Click the Logo tile. Then, select an image file (JPEG or PNG) from your computer.
     
    • Postsale supports JPEG and PNG files with a recommended size of 3 MB or less.
    • Larger image files will be reduced to a maximum file size of 3 MB upon upload.
    • The image will be uploaded and become the logo for this store. 
    • The logo will automatically display in Postsale templates that include a logo, such as the Invoice with Logo template. 
    • Learn how to edit an image in Postsale. 

The store logo option is highlighted.
 

  1. (Optional) Click Add Store Address to add a unique Ship From address from this store.
    Learn how to configure your Default Shipment settings so that the Store Address is automatically selected as the Ship From address for your shipments.

    Add Store Address is highlighted.

    Once entered, the address is displayed.

    The store address is shown after being added.
     
  1. Click Finish.

    The Finish button is highlighted.

Switch to Shopify Billing

 

Shopify Billing Requirement

Shopify requires billing for third-party app subscriptions to be managed through Shopify. When you connect Postsale to Shopify, your Postsale subscription moves from Postsale billing to Shopify billing. This changes where you manage and pay for your subscription, but it does not change how you use Postsale.

If you add multiple Shopify stores to Postsale, you can choose which Shopify store handles the billing.

 

 

  1. Click the Continue to Shopify button in the Approve your subscription in Shopify pop-up.

    The Continue to Shopify button is highlighted.

    The Shopify billing page will open in your browser. 
     
  2. Follow the steps to approve Shopify to bill you for your monthly Postsale subscription. Once approved, you will be switched back to Postsale.
    • Your monthly Postsale subscription will be billed to the payment method on file in Shopify.
    • Additional fees for shipping orders in Postsale, such as adding shipment protection, will continue to be billed to the payment method on file in your Postsale account.

Your Shopify store has been added to Postsale and appears in the list of stores.

The Shopify store is shown in the store list.

 
 

Good To Know

When viewing Shopify order details in Postsale:

  • The following Shopify order information is available in the Tags section of the Order Editor in Postsale.
    • Shopify Online Order ID
    • PO number
    • Payment Status
    • Fulfillment Status
  • Notes and Tags associated with your orders in Shopify can be viewed as Notes in Postsale. Each Shopify note and tag will be listed as a separate Note in Postsale.

    Shopify tags are shown as Tags and Notes in Postsale.
 
 

 

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