Welcome to Postsale

Get started with Postsale, the post-purchase operations platform for online merchants. Learn what Postsale does, how to set up your account, and where to find help.

In This Article

What Is Postsale? Key Features Included With Your Subscription Postsale Online Postsale Anywhere Chrome Extension Postsale Anywhere App Next Steps Connect Your Stores and Order Sources Connect Your Carriers Get Ready to Ship Start Shipping We're Here to Help Help Center Contact Support

Welcome to Postsale.

Whether you ship a handful of orders a week or run a high-volume operation, Postsale centralizes the work that happens after checkout.

This article will introduce the tools included with your subscription and point you toward helpful resources as you get started.

What Is Postsale?

Postsale is a post-purchase operations platform that centralizes order management, shipping, and customer communication after checkout. It connects your stores, carriers, and customers in one place, helping you ship orders faster, save on postage, and keep your customers informed.

Postsale brings together the tools you need to manage your post-purchase workflow efficiently, from the moment an order comes in to the moment it's delivered.

Key Features

Multi-carrier Shipping:
- Connect your own USPS, UPS, and FedEx accounts
- Access discounted USPS rates
- Compare rates from multiple carriers
- Create shipping labels
- Track shipments from pickup to delivery
Store Integrations:
- Auto-import orders from WooCommerce, BigCommerce, Square, Miva, and eBay
- Import orders from a custom CSV file
- Use Webhooks to import and update orders
Order Management:
- Organize and manage your orders
Automation and Rules:
- Automate repetitive shipping tasks
- Set up rules to automatically update order statuses, send emails, and more
Branded Communications:
- Customize your tracking emails, invoices, and packing slips
- Keep customers informed with automated notifications
Shipment Protection:
- Insure your packages with Shipsurance at up to 78% less than retail rates

Explore the full list of capabilities on the Postsale features page, or compare plans on the pricing page.

Included With Your Subscription

Your Postsale subscription includes access to all of the tools you need to manage shipping from wherever you work.

Postsale Online

Postsale Online is the web-based version of Postsale. Access Postsale from anywhere with a modern web browser. Whether you're in the office, working remotely, or checking in on the go, your shipping operations are always within reach.

Postsale Online is where you manage your entire post-purchase workflow. It's where you'll create and manage shipments, monitor orders, track packages, and access the tools that keep your fulfillment process running smoothly.

Postsale Online is also where you'll manage your Postsale account, connect carriers, configure store integrations, add users, adjust account settings, and customize your shipping workflow. While Postsale Anywhere lets you create shipments from virtually anywhere, Postsale Online serves as the central location for managing and configuring your entire Postsale experience.

Postsale Anywhere Chrome Extension

The Postsale Anywhere Chrome Extension brings Postsale directly into your browser.

Many businesses receive shipping information from sources that aren't directly connected to Postsale, like emails, spreadsheets, marketplace websites, internal tools, customer portals, and more. Instead of manually copying information into Postsale, the Chrome Extension uses AI to read the page you're viewing and turn it into a shipment.

Simply open Postsale Anywhere on any supported webpage and let it scan the information for you. Then review the shipment details, compare carrier rates, and create your label without leaving the page.

If you can view it in Chrome, there's a good chance you can ship it with Postsale Anywhere.

Postsale Anywhere App

Postsale Anywhere for Mac and Windows extends the power of Postsale beyond your browser and lets you ship from virtually anywhere on your computer.

Unlike the Chrome Extension, which works with webpages inside Chrome, the desktop app can capture shipping information from applications across your entire computer.

Need to ship an order from a PDF? A desktop application? A marketplace running outside of Chrome? An emailed invoice opened in Outlook? Postsale Anywhere can help.

Using screen capture tools, Postsale Anywhere reads shipping and order information. Simply capture the information on your screen, and Postsale Anywhere will convert it into a shipment ready for review. If you can see it, you can ship it.

Next Steps

Ready to get started? Start with these articles to connect your store, set up carriers, and create your first label.

Connect Your Stores and Order Sources

Auto-import orders from WooCommerce, BigCommerce, Square, Miva, and eBay
Import orders from a custom CSV file
Use Webhooks to import and update orders

Connect Your Carriers

Connect your own USPS, UPS, and FedEx accounts

Get Ready to Ship

Start Shipping

See all shipping and label help articles related to configuring your shipments and creating shipping labels.

Introduction to the Dock
Compare rates
Insure your packages with Shipsurance at up to 78% less than retail rates
Create shipping labels
Track shipments from pickup to delivery